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IVR Settings

Configure global settings that apply to all IVR flows in your organization.

Administrator Access Required

Only users with Administrator privileges can modify IVR settings.

Accessing IVR Settings​

Navigate to IVR from the sidebar, then click on Settings or the gear icon.

General Settings​

Media Settings​

  1. Set whether you want to play an audio recording or a TTS.
  2. Set active/Inactive.
  3. Click Update Settings

Changes apply to all IVR flows immediately.

Test After Changes

After modifying settings, test your IVR flows to ensure they behave as expected.